Job Description
Are you a dedicated technical problem solver looking for a flexible schedule?
Apex Digital Solutions is seeking a Remote Weekend Technical Support Specialist based in Los Angeles, CA. In this role, you will provide critical technical assistance to our enterprise clients, ensuring business continuity during high-demand weekends. This is a fully remote position requiring you to be available on Saturday and Sunday to cover the US West Coast time zone.
As a member of our elite support team, you will bridge the gap between complex technical issues and user-friendly solutions, all from the comfort of your home office. We offer a competitive compensation package and a collaborative environment for those ready to excel.
Responsibilities
- Provide top-tier technical troubleshooting for hardware, software, and network connectivity issues via phone and remote desktop tools.
- Manage and prioritize a high volume of support tickets to ensure rapid resolution times and minimal downtime.
- Document all interactions, diagnoses, and resolutions in the CRM system accurately and efficiently.
- Collaborate with the internal engineering team to escalate complex bugs and feature requests.
- Maintain a professional and empathetic demeanor when communicating with clients during peak weekend hours.
- Conduct quality assurance checks on resolved tickets to ensure high customer satisfaction scores.
- Stay updated on the latest tech trends and internal knowledge base updates to provide accurate guidance.
Qualifications
- High school diploma or GED equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- Proven experience (1-3 years) in technical support, help desk, or customer service roles.
- Proficient in troubleshooting Windows 10/11, macOS, and common office software (Office 365, Google Workspace).
- Must be available to work a full-time weekend shift (Saturday & Sunday) from a home office in Los Angeles, CA.
- Strong written and verbal communication skills with a focus on clarity and empathy.
- Ability to work independently with minimal supervision in a remote environment.
- Reliable high-speed internet connection and a dedicated workspace free from distractions.