Job Description
Are you a detail-oriented problem solver looking for a flexible schedule?
Apex Digital Solutions is currently seeking a highly motivated Remote Weekend Technical Support Specialist to join our expanding team in New York. We are a leading remote-first organization dedicated to providing exceptional technical assistance to our clients. If you thrive in a dynamic environment and want to work from the comfort of your home while supporting our clients during critical weekend hours, we want to hear from you!
Why Join Us?
- Flexible Schedule: Enjoy a stable work-life balance with our dedicated weekend shift.
- Remote First: Work from anywhere in the New York area or beyond.
- Professional Growth: Opportunities for career advancement within a growing tech company.
Core Responsibilities:
- Provide top-tier technical support to clients via phone, email, and live chat during weekend shifts.
- Diagnose and resolve hardware and software issues for remote users efficiently.
- Document all interactions, resolutions, and customer feedback in our CRM system.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Stay up-to-date with the latest technology trends to provide accurate troubleshooting guidance.
- Escalate complex issues to senior management when necessary.
Qualifications:
- High school diploma or equivalent; Associate’s degree in IT or a related field is a plus.
- Proven experience in customer service or technical support (1-2 years preferred).
- Reliable high-speed internet connection and a dedicated home workspace.
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Ability to troubleshoot common computer problems (OS, browsers, printers).
- Must be available to work weekends (Saturday and Sunday) as per business needs.
Responsibilities
- Provide top-tier technical support to clients via phone, email, and live chat during weekend shifts.
- Diagnose and resolve hardware and software issues for remote users efficiently.
- Document all interactions, resolutions, and customer feedback in our CRM system.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Stay up-to-date with the latest technology trends to provide accurate troubleshooting guidance.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or a related field is a plus.
- Proven experience in customer service or technical support (1-2 years preferred).
- Reliable high-speed internet connection and a dedicated home workspace.
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Ability to troubleshoot common computer problems (OS, browsers, printers).
- Must be available to work weekends (Saturday and Sunday) as per business needs.