Job Description
We are seeking a dedicated Remote Weekend Technical Support Specialist to join our team in the Washington DC area. If you are looking for a flexible schedule that allows you to enjoy your weekdays while contributing to a high-impact mission, this is the opportunity for you.
In this role, you will provide top-tier technical assistance to government and enterprise clients, ensuring seamless operations during peak weekend hours. You will work entirely from home, leveraging your expertise to resolve complex IT issues, troubleshoot hardware and software problems, and deliver exceptional customer service.
Why Join Us?
- 100% Remote Work from Home
- Weekend Shift (Friday - Sunday)
- Competitive Salary & Benefits Package
- Professional Development Opportunities
- Collaborative & Inclusive Culture
Responsibilities
- Provide remote technical support via phone, email, and chat to users in the Washington DC area and beyond.
- Troubleshoot hardware, software, network, and printer issues efficiently and accurately.
- Log and track all support tickets in the ticketing system, ensuring timely resolution.
- Guide users through complex technical procedures and document solutions for future reference.
- Maintain a high level of professionalism and empathy during high-volume weekend shifts.
- Collaborate with the engineering team to escalate and resolve critical system outages.
Qualifications
- High school diploma or equivalent; Associate's degree or IT certification preferred.
- 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, macOS, and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment with minimal supervision.
- Must be available to work weekends (Friday through Sunday).