Job Description
Join Boston Remote Solutions and enjoy the flexibility of working from home with weekly pay! We're seeking a dynamic Customer Service Specialist to support our clients in the Boston area. This role offers competitive compensation, comprehensive training, and the opportunity to work with a team that values work-life balance. If you're passionate about delivering exceptional customer experiences and want the freedom of remote work, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to improve service processes
- Meet weekly performance metrics for call volume and resolution
- Participate in ongoing training sessions to enhance skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Strong communication and problem-solving abilities
- Proficient with CRM software and MS Office
- Reliable high-speed internet and quiet workspace
- Available to work 25-30 hours/week with flexible scheduling
- Must be legally authorized to work in the US