Job Description
Join Chicago Connect Solutions and enjoy the flexibility of remote work with weekly pay! We're seeking a passionate Customer Support Specialist to join our dynamic team while enjoying Chicago's vibrant culture from anywhere. Our competitive compensation package includes health benefits, professional development stipends, and a collaborative virtual environment designed for work-life balance.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Document cases accurately in Salesforce and maintain up-to-date knowledge base
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify process improvements and implement innovative solutions
- Contribute to team training materials and mentor new hires
- Monitor support metrics and maintain SLA compliance
Qualifications
- 3+ years customer support experience in remote/hybrid environments
- Proficiency in Zendesk, Salesforce, and CRM platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- Strong time management and organizational abilities
- Bachelor's degree in Business or related field preferred
- Experience with B2B SaaS support highly valued