Job Description
Join FlexiWork Solutions, a pioneer in flexible employment opportunities! We're seeking a Remote Customer Support Specialist to deliver exceptional service to our clients. This contract role offers weekly pay and the freedom to work from anywhere in Portland, OR. Enjoy a supportive virtual environment with modern tools and a collaborative team culture. If you're passionate about helping others and thrive in flexible work arrangements, apply today!
Responsibilities
- Resolve customer inquiries via email, chat, and phone with exceptional professionalism
- Document interactions in CRM systems while maintaining accurate case notes
- Collaborate with technical teams to resolve complex escalations
- Meet weekly performance metrics for response time and resolution rates
- Contribute to knowledge base documentation and process improvements
- Participate in virtual team meetings and training sessions
Qualifications
- 2+ years of customer support experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office environment
- Ability to work independently with minimal supervision
- Valid US work authorization and Portland, OR residency