Job Description
Join Phoenix Remote Solutions and experience the freedom of remote work with consistent weekly pay! We're seeking a dedicated Customer Support Specialist to deliver exceptional service to our growing client base. Enjoy the flexibility of working from anywhere in Phoenix while building a rewarding career with a supportive team. Our commitment to timely compensation means you'll receive your earnings every week, eliminating financial stress and allowing you to focus on what matters most.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues with our SaaS platform using troubleshooting guides
- Maintain detailed case notes in CRM system with 99% accuracy
- Collaborate with engineering team to escalate complex problems
- Meet weekly SLA targets for response time and resolution rate
- Participate in bi-weekly training on product updates
- Identify trends in customer feedback for product improvement
Qualifications
- 2+ years customer support experience in remote/hybrid roles
- Proficiency with Zendesk and Salesforce CRM platforms
- Excellent written and verbal communication skills
- Ability to troubleshoot technical issues independently
- High-speed internet connection and quiet home office
- Flexibility to work rotating weekends (Sat/Sun shifts)
- Valid Arizona driver's license for occasional on-site meetings
- CompTIA A+ certification preferred