Job Description
Join InnovateTech Solutions as a Remote IT Support Specialist and experience the freedom of working from anywhere while enjoying weekly paychecks! We're seeking tech-savvy professionals to deliver exceptional remote support to our Charlotte-based clients. This full-time role offers competitive compensation, comprehensive benefits, and the flexibility to excel from your home office. If you're passionate about solving technical challenges and want reliable weekly compensation, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, chat, and remote access
- Diagnose and resolve system malfunctions including VPN connectivity, cloud applications, and endpoint security
- Create and maintain detailed documentation of support tickets, solutions, and system configurations
- Collaborate with cross-functional teams to implement IT infrastructure upgrades
- Train end-users on cybersecurity best practices and new software deployments
- Monitor ticket queues and maintain SLA compliance for all client requests
Qualifications
- 3+ years of experience in remote IT support or help desk environments
- Proficiency with Windows OS, Microsoft 365, and cloud platforms (Azure/GCP)
- CompTIA A+, Network+, or equivalent certification required
- Strong troubleshooting skills with diagnostic tools like Wireshark and Remote Desktop
- Excellent written and verbal communication skills for remote client interactions
- Ability to work independently while managing multiple priorities
- Experience with ITSM tools (ServiceNow, Jira) preferred