Job Description
Join our innovative healthcare team as a Scheduling Coordinator and become the backbone of patient care operations. We're seeking a highly organized professional to optimize appointment workflows and enhance patient experiences in our San Francisco clinic. This hybrid role combines dynamic patient interaction with sophisticated calendar management in a fast-paced environment. If you thrive in detail-oriented settings and possess exceptional communication skills, this is your opportunity to make a tangible impact on healthcare delivery.
Responsibilities
- Coordinate complex multi-specialty appointments across 15+ physicians
- Manage EMR scheduling systems with 99% accuracy
- Act as primary liaison between patients, providers, and ancillary departments
- Optimize daily appointment blocks to maximize provider efficiency
- Handle high-volume phone inquiries with exceptional customer service
- Resolve scheduling conflicts proactively using analytical problem-solving
- Generate weekly utilization reports for department heads
Qualifications
- 3+ years of healthcare or professional scheduling experience
- Expertise in EMR systems (Epic or Cerner preferred)
- Exceptional interpersonal and conflict resolution skills
- Advanced proficiency in Microsoft Office Suite
- Ability to manage competing priorities under tight deadlines
- Professional certification in healthcare administration (CHAA) preferred
- Deep knowledge of HIPAA compliance protocols