Job Description
Join Our Award-Winning Customer Excellence Team!
Nexus Global Solutions is seeking a dedicated Senior Customer Service Representative to deliver exceptional remote support from Newark, NJ. As a key member of our client's success team, you'll resolve complex inquiries while enjoying the flexibility of full-time remote work with competitive benefits.
Why You'll Love This Role:
- Full remote flexibility with modern equipment provided
- Comprehensive health/dental/vision benefits
- Professional development stipend
- Monthly performance bonuses
Responsibilities
- Handle 30+ daily customer interactions via phone, email, and chat
- Resolve billing, technical, and account-related inquiries
- Document cases accurately in Salesforce CRM
- Collaborate with technical teams for complex escalations
- Identify cross-sell opportunities for premium services
- Maintain 95% customer satisfaction rate
- Participate in bi-weekly training sessions
Qualifications
- 3+ years in B2B customer service or tech support
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional problem-solving and communication skills
- Ability to work independently in remote environment
- High school diploma; college degree preferred
- Valid US work authorization
- Reliable high-speed internet connection