Job Description
Join NexusTech Solutions as a Senior Customer Success Manager and revolutionize how we deliver value to our global clients. This fully remote role offers the flexibility to design your ideal work schedule while making a tangible impact in a fast-growing SaaS environment. Collaborate with cross-functional teams to drive customer retention, expansion, and advocacy through data-driven strategies. We're seeking a passionate professional who thrives in autonomous environments and is committed to excellence.
Why NexusTech?
• Competitive compensation with equity opportunities
• Comprehensive health benefits (medical/dental/vision)
• $2,500 annual professional development stipend
• Flexible working hours across time zones
• Monthly virtual team-building events
Responsibilities
- Develop and execute strategic customer success plans for enterprise clients
- Proactively identify expansion opportunities and drive cross-sell initiatives
- Analyze customer health metrics to predict and reduce churn
- Lead quarterly business reviews with executive stakeholders
- Collaborate with product teams to translate feedback into actionable insights
- Mentor junior CSMs and share best practices across departments
- Document processes and create scalable success frameworks
Qualifications
- 5+ years in B2B SaaS customer success or account management
- Proven track record of exceeding retention/upsell targets
- Expertise in CRM platforms (Salesforce, HubSpot) and analytics tools
- Exceptional communication skills for executive-level presentations
- Experience with remote team collaboration tools (Slack, Asana, Zoom)
- Ability to work independently with minimal supervision
- Bachelor's degree in Business, Marketing, or related field