Job Description
Join Coastal Dynamics Inc., an industry leader in SaaS solutions, as we urgently expand our remote Customer Success team in Virginia Beach. This fully remote position offers the flexibility to work from anywhere while making a significant impact on our growing client base. We're seeking a passionate individual to drive customer retention and growth through strategic relationship management.
Why Join Us? Enjoy competitive benefits including health insurance, 401k matching, and unlimited PTO. Our inclusive culture values work-life balance and professional development. As a Virginia Beach-based company, we're committed to supporting the local community while embracing remote work opportunities.
Responsibilities
- Develop and execute strategic account plans for 50+ enterprise clients
- Proactively identify expansion opportunities and upsell/cross-sell solutions
- Collaborate with product teams to communicate client feedback and feature requests
- Monitor health scores and implement retention strategies for at-risk accounts
- Lead quarterly business reviews and executive-level presentations
- Maintain accurate documentation in Salesforce and CRM systems
- Mentor junior team members on best practices in customer engagement
Qualifications
- 5+ years in B2B customer success or account management
- Proven track record of exceeding retention and growth targets
- Expertise in SaaS metrics (NPS, CSAT, Churn Rate)
- Exceptional communication and presentation skills
- Proficiency with CRM platforms (Salesforce experience required)
- Bachelor's degree in Business, Marketing, or related field
- Ability to work independently with minimal supervision
- Strong analytical skills with data-driven decision making