Job Description
Join CapitalConnect Solutions immediately as we expand our remote team to serve high-growth tech clients in the DC metro area. This urgent full-time role offers 100% remote flexibility with competitive benefits and rapid career progression.
We're seeking a dynamic Customer Success Manager to drive client retention and expansion strategies. You'll collaborate with enterprise clients, optimize adoption of our SaaS platform, and become a trusted advisor in the tech ecosystem. If you're a results-oriented professional with experience in B2B tech and a passion for client advocacy, apply today to join our innovative team.
Responsibilities
- Develop and execute strategic account plans for enterprise clients in DC's tech sector
- Monitor health metrics and proactively address churn risks
- Facilitate product training sessions and quarterly business reviews
- Collaborate with sales to identify expansion opportunities
- Analyze usage data to drive product adoption and ROI
- Coordinate cross-functional support for client escalations
- Document client feedback to influence product roadmap
Qualifications
- 5+ years B2B SaaS customer success experience
- Proven track record in reducing churn and expanding accounts
- Expertise in CRM platforms (Salesforce preferred)
- Strong analytical skills with data-driven decision making
- Exceptional communication and presentation abilities
- Familiarity with tech industry in Washington DC area
- Ability to thrive in autonomous remote work environment
- Bachelor's degree in Business, Marketing, or related field