Job Description
Join our elite remote team as a Senior Customer Success Specialist in Memphis, TN and elevate your career with industry-leading compensation. As a cornerstone of our client experience, you'll drive retention and growth while enjoying the flexibility of full-time remote work. Our commitment to your success includes competitive benefits, professional development stipends, and a collaborative virtual environment.
Responsibilities
- Own end-to-end client lifecycle management for high-value accounts
- Proactively identify growth opportunities and upsell solutions
- Resolve complex escalations with empathy and technical expertise
- Analyze customer data to deliver actionable insights
- Collaborate with product and sales teams to improve offerings
- Maintain 95%+ CSAT scores through personalized engagement
- Lead quarterly business reviews with strategic accounts
Qualifications
- 5+ years in B2B customer success or technical support
- Proven track record in SaaS/tech industry experience
- Advanced proficiency in CRM platforms (Salesforce, HubSpot)
- Exceptional written and verbal communication skills
- Data analysis capabilities with SQL/Excel proficiency
- Experience managing enterprise accounts ($100K+ ARR)
- Relevant certifications (e.g., CCXP, CSAT) preferred