Job Description
Immediate opportunity! Join our dynamic remote team as a Senior Customer Support Specialist and make a real impact from the comfort of your home. We're urgently seeking passionate individuals to deliver exceptional service to our Philadelphia-based clients. Enjoy competitive compensation, comprehensive benefits, and flexible work arrangements in a fast-paced tech environment.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Collaborate with cross-functional teams to troubleshoot technical issues
- Document case histories and maintain accurate CRM records
- Proactively identify process improvements and suggest solutions
- Mentor junior support agents on best practices
- Analyze customer feedback to enhance service quality
Qualifications
- 3+ years of customer support experience in remote/hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with technical aptitude
- Ability to work independently with minimal supervision
- Experience in high-volume ticket environments
- Associate degree or equivalent experience required