Job Description
Join Omaha's premier tech innovator as a Senior Customer Support Specialist! We're seeking a passionate professional to deliver exceptional remote customer experiences while working from the comfort of your Omaha home. Enjoy competitive benefits, flexible scheduling, and opportunities for career growth in a dynamic virtual environment.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document interactions and maintain detailed case histories in Salesforce
- Collaborate with engineering teams to escalate critical technical issues
- Develop and implement improved support protocols and knowledge base articles
- Mentor junior support staff through peer review sessions
- Analyze support metrics to identify trends and process improvements
Qualifications
- 3+ years in technical customer support with SaaS products
- Proficiency in Zendesk, Salesforce, and Jira platforms
- Exceptional written and verbal communication skills
- Experience working remotely in a structured home office environment
- Bachelor's degree in Business, Communications, or related field
- Technical troubleshooting experience with cloud-based services
- Ability to work independently while maintaining team collaboration