Job Description
Join TechFlow Solutions' dynamic remote team as a Senior Customer Support Specialist! We're urgently hiring passionate professionals to deliver exceptional service to our Sacramento-based clients. Enjoy full remote flexibility while making a real impact in a fast-growing tech environment.
What We Offer:
- Competitive salary with performance bonuses
- 100% remote work from anywhere in Sacramento
- Comprehensive health benefits package
- Flexible scheduling with core hours
- Professional development stipend
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat
- Manage escalated issues with empathy and efficiency
- Document cases meticulously in CRM systems
- Collaborate with cross-functional teams to improve processes
- Train and mentor junior support staff
- Analyze support trends to enhance customer satisfaction
- Meet and exceed monthly performance metrics
Qualifications
- 3+ years in customer support or related field
- Proven experience with CRM platforms (Salesforce preferred)
- Exceptional problem-solving and communication skills
- Ability to work independently in remote environment
- Proficiency with Windows/Mac and troubleshooting
- Associate degree or equivalent experience
- Strong typing skills (60+ WPM)
- Sacramento residency required for local compliance