Job Description
Join our award-winning remote team as a Senior Customer Support Specialist! We're seeking a tech-savvy professional to deliver exceptional service from the comfort of your Texas home. Full equipment provided including laptop, headset, and ergonomic accessories. Enjoy flexible hours while making a real impact for our enterprise clients. Hiring immediately for this pivotal role in our fast-growing customer experience division.
Responsibilities
- Resolve complex technical issues via phone, chat, and email
- Mentor junior support agents on troubleshooting methodologies
- Document solutions in knowledge base with detailed procedures
- Analyze customer feedback to identify product improvement opportunities
- Collaborate with engineering teams to escalate critical bugs
- Maintain 95%+ customer satisfaction score metrics
Qualifications
- 3+ years enterprise-level technical support experience
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Strong diagnostic skills for SaaS applications
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Proven ability to work independently in remote settings