Job Description
Join OmahaTech Solutions as a Senior Customer Support Specialist and make an immediate impact! We're urgently hiring remote professionals to deliver exceptional service while working from the comfort of your Omaha home. This is your chance to join a dynamic team supporting cutting-edge technology solutions for Fortune 500 clients.
Why Apply Today?
- Competitive salary with performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Flexible remote work schedule
- Professional development stipend
- Immediate start date available
Responsibilities
- Resolve complex technical issues via phone, email, and chat for enterprise clients
- Document cases meticulously in CRM systems with 98%+ accuracy
- Collaborate with Tier 2 engineers to escalate unresolved issues
- Maintain 95%+ customer satisfaction score through proactive communication
- Conduct virtual training sessions for new software implementations
- Analyze support trends to improve product documentation
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- 3+ years of technical customer support experience
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Strong troubleshooting skills in Windows/macOS environments
- Excellent written and verbal communication
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- High-speed internet connection required
- Experience with SaaS applications (Office 365, G-Suite)