Job Description
Join our award-winning team as a Senior Customer Support Specialist! We're urgently hiring for remote positions based in Houston, TX. Enjoy a flexible work-from-home environment while delivering exceptional service to our global client base. Competitive compensation + comprehensive benefits package included. Perfect for experienced professionals seeking career growth without relocation.
Responsibilities
- Handle complex customer inquiries via phone, email, and chat with 95%+ resolution rate
- Collaborate with cross-functional teams to resolve escalated technical issues
- Document cases meticulously in Salesforce and maintain quality standards
- Analyze customer feedback to identify product improvement opportunities
- Mentor junior support staff and contribute to knowledge base articles
- Meet/exceed monthly KPIs including CSAT and response time targets
Qualifications
- 5+ years of enterprise-level customer support experience
- Proficiency in CRM platforms (Salesforce preferred) and helpdesk tools
- Exceptional written/verbal communication with multilingual skills a plus
- Strong problem-solving abilities with technical aptitude
- Proven track record in remote work environments
- Bachelor's degree or equivalent professional certification
- Experience in SaaS or fintech industries highly desirable