Job Description
Are you a tech-savvy professional looking for a role in Long Beach, CA? Apex Digital Solutions is expanding our team and seeking a dedicated Senior IT Support Specialist. We pride ourselves on providing a modern work environment where employees have the tools they need to succeed.
Key Highlights:
- State-of-the-Art Equipment: We provide the latest MacBook Pros, dual monitors, ergonomic chairs, and noise-canceling headsets.
- Flexible Work Model: Enjoy a hybrid schedule with the option for remote work from your home office.
- Growth: Work with industry leaders in Southern California's tech sector.
Join us and leverage your technical expertise in a role that values innovation and efficiency.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via remote and on-site channels.
- Configure, deploy, and manage company-provided mobile devices and laptops for staff across California.
- Monitor system performance and conduct regular security audits to ensure data integrity.
- Collaborate with the engineering team to optimize remote access infrastructure and VPN solutions.
- Maintain detailed documentation of technical procedures and troubleshooting guides.
- Train junior staff on best practices for equipment usage and security protocols.
Qualifications
- Minimum of 5 years of experience in IT support, systems administration, or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems, Active Directory, and Office 365.
- Experience with remote desktop tools (TeamViewer, LogMeIn) and VPN configurations.
- CompTIA A+, Network+, or Security+ certification is highly preferred.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently in a remote/hybrid environment.