Job Description
Join TechFlow Solutions as a Senior IT Support Specialist and enjoy the freedom of remote work with company-provided equipment! We're seeking a tech-savvy professional to deliver exceptional support to our distributed team based in Jacksonville, FL. As a remote-first company, we invest in your success by providing all necessary hardware and software, ensuring you have everything needed to excel from home. This full-time role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology while making a tangible impact on our organization's digital infrastructure.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and ticketing systems
- Deploy, configure, and maintain company-provided laptops, peripherals, and communication tools
- Diagnose and resolve complex technical problems across Windows/macOS environments
- Document support procedures and create knowledge base articles for team reference
- Collaborate with IT team to implement security protocols and system updates
- Train employees on new technologies and best practices for remote work
Qualifications
- 5+ years of experience in remote IT support or help desk environments
- Expertise in troubleshooting hardware, software, and network connectivity issues
- Strong knowledge of Windows/macOS, cloud platforms (AWS/Azure), and virtualization
- CompTIA A+, Network+, or equivalent certifications required
- Experience with ticketing systems (ServiceNow, Zendesk) and remote monitoring tools
- Exceptional communication skills with ability to explain technical concepts clearly
- Self-motivated with proven ability to work independently in remote settings