Job Description
Join TechSolutions Inc. as a Senior IT Support Specialist and enjoy the flexibility of remote work with all equipment provided! We're seeking a tech-savvy professional to deliver exceptional IT support to our clients across Georgia and North Carolina. As a fully remote role, you'll receive a complete home office setup including laptop, dual monitors, headset, and ergonomic furniture. Collaborate with our dynamic team while maintaining work-life balance in your preferred location.
Why TechSolutions? We offer industry-leading benefits, career growth opportunities, and a culture that values innovation and employee well-being. Be part of a company that invests in your success!
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Manage and resolve IT incidents within SLA targets while maintaining high customer satisfaction
- Deploy and configure company-provided equipment to remote employees
- Document support cases, solutions, and processes in our CRM system
- Collaborate with cross-functional teams to implement IT security best practices
- Conduct virtual training sessions for end-users on new technologies
- Monitor system performance and proactively address potential issues
Qualifications
- 5+ years of experience in IT support or helpdesk environments
- Expert knowledge of Windows/macOS operating systems and cloud platforms
- CompTIA A+/Network+ certifications or equivalent experience
- Strong troubleshooting skills with ability to diagnose complex technical issues
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Ability to work independently while collaborating effectively in a virtual team
- Valid driver's license for occasional equipment deliveries