Job Description
Join InnovateTech Solutions as a Senior IT Support Specialist and make an immediate impact in our dynamic remote team! We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our Sacramento-based clients. This urgent opening requires someone who can hit the ground running resolving complex system issues while maintaining stellar communication with stakeholders. Enjoy competitive compensation, full benefits, and the flexibility of 100% remote work with a company that values your expertise.
Why InnovateTech? We're a rapidly growing tech firm specializing in cloud solutions and cybersecurity, with a commitment to employee growth and work-life balance. As a key member of our IT department, you'll work with cutting-edge technologies and contribute to projects that directly shape our clients' digital transformation journey.
Responsibilities
- Provide Tier 3 technical support for enterprise systems, cloud infrastructure, and security protocols
- Diagnose and resolve complex hardware/software issues via remote access tools
- Implement and maintain IT security best practices across client environments
- Document solutions in knowledge base and create technical documentation
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor system performance and proactively address potential vulnerabilities
- Mentor junior support staff and conduct training sessions
Qualifications
- 5+ years of hands-on IT support experience with cloud platforms (AWS/Azure/GCP)
- CompTIA Security+ and/or CCNA certification required
- Expertise in Active Directory, Windows Server, and virtualization technologies
- Strong scripting skills (Python/PowerShell) for automation
- Proven ability to manage high-priority incidents under pressure
- Excellent written and verbal communication skills
- Experience with ITIL framework and ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision