Job Description
Join our dynamic team as a Senior IT Support Specialist and embrace the future of remote work! We're urgently hiring talented professionals in Louisville, KY to deliver exceptional technical support to our global clients. Enjoy the flexibility of remote work with all necessary equipment provided – laptop, peripherals, and software licenses included. This is your chance to grow your career while making a tangible impact in a supportive, innovative environment.
Responsibilities
- Diagnose and resolve complex hardware/software issues across diverse IT systems
- Provide remote technical support via phone, chat, and video conferencing
- Deploy and configure company-provided equipment for new hires
- Document all troubleshooting steps and maintain detailed case logs
- Collaborate with cross-functional teams to implement IT solutions
- Conduct system audits and recommend performance improvements
- Maintain up-to-date knowledge of emerging technologies
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional problem-solving and communication skills
- Experience with remote support tools (e.g., TeamViewer, RemotePC)
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site visits