Job Description
Join our dynamic remote team in Houston, TX as a Senior IT Support Specialist! We're urgently hiring talented professionals who thrive in virtual environments. As a remote-first company, we provide all necessary equipment including laptops, monitors, and software licenses to ensure your success from day one.
At TechFlow Solutions, we empower our employees to deliver exceptional technical support while maintaining flexible work arrangements. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a rapidly growing tech sector.
What You'll Love:
• Fully remote work with company-provided high-end equipment
• Collaborative virtual culture with regular team-building activities
• Professional development stipend and certification support
• Health, dental, and vision insurance starting day one
• 401(k) with company matching
Responsibilities
- Provide Tier 2/3 technical support for remote employees across the US
- Diagnose and resolve complex hardware/software issues via remote access tools
- Manage and maintain company-issued equipment (laptops, peripherals, etc.)
- Document all support tickets and knowledge base articles using ServiceNow
- Collaborate with cross-functional teams to implement IT infrastructure projects
- Train employees on new technologies and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 5+ years of experience in remote IT support or helpdesk environments
- Expertise in Windows/macOS troubleshooting and network diagnostics
- CompTIA Network+ or equivalent certification required
- Experience with remote access tools (TeamViewer, AnyConnect, etc.)
- Strong written communication skills for virtual documentation
- Ability to work independently with minimal supervision
- Valid US driver's license for occasional on-site hardware maintenance
- Proficiency in ITIL service management principles