Job Description
Join Cincinnati's premier tech employer as a Senior Night Shift IT Support Engineer and elevate your career with premium compensation and exclusive benefits. This high-impact role offers unparalleled opportunities to work with cutting-edge infrastructure while enjoying a competitive night shift premium. As a key member of our 24/7 operations team, you'll ensure mission-critical systems remain operational for Fortune 500 clients across North America.
Our Cincinnati campus features state-of-the-art facilities, on-site amenities, and a culture that rewards technical excellence. Night shift associates receive additional compensation, flexible scheduling options, and accelerated career advancement pathways. This is your chance to join an elite team where your expertise directly impacts global business operations.
Responsibilities
- Provide Tier 3/4 technical support for enterprise-level infrastructure including cloud systems, virtualization platforms, and network security
- Lead incident response and resolution for critical outages during night shift hours
- Implement system patches, updates, and security hardening protocols
- Collaborate with global teams to maintain 99.99% system uptime SLAs
- Document complex technical solutions and create knowledge base articles
- Mentor junior support staff and conduct technical training sessions
- Analyze performance metrics to identify optimization opportunities
Qualifications
- 5+ years of enterprise IT support experience with 2+ years in night shift operations
- Advanced certifications in Azure/AWS, CompTIA Security+, or Cisco CCNP
- Expert knowledge of Windows Server, Linux, and virtualization technologies
- Proven experience with enterprise monitoring tools (Splunk, Nagios, Zabbix)
- Strong scripting skills (Python, PowerShell, or Bash)
- Ability to work independently with minimal supervision during off-hours
- Excellent communication skills for documenting complex technical issues