Job Description
Join TechSolutions Inc.'s elite night shift team and elevate your IT career! We're seeking a dedicated Senior Night Shift IT Support Specialist to provide critical infrastructure support while our Raleigh campus sleeps. Enjoy premium pay rates, flexible scheduling, and work in a cutting-edge environment where your expertise directly impacts business continuity. This role offers unparalleled growth opportunities in a company renowned for investing in its night shift talent.
Responsibilities
- Proactively monitor and maintain enterprise systems, servers, and network infrastructure during overnight hours
- Provide Tier 3 technical support for complex hardware/software issues across 500+ endpoints
- Execute scheduled system patches, updates, and security protocols during low-traffic windows
- Collaborate with global teams to resolve escalated incidents and implement preventative measures
- Document technical procedures and create knowledge base articles for day-shift handover
- Conduct monthly infrastructure audits and performance optimization tasks
- Act as first responder for critical alerts and incident escalations
Qualifications
- 5+ years of enterprise-level IT support experience with night shift preference
- Expertise in Windows Server administration, Active Directory, and virtualization (VMware/Hyper-V)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong scripting abilities (PowerShell/Python) for automation tasks
- CCNA or equivalent networking certification preferred
- Experience with monitoring tools (SolarWinds, Nagios) and ticketing systems (Jira)
- Ability to work independently with minimal supervision during overnight hours
- Excellent problem-solving skills for complex cross-platform issues