Job Description
Join our elite 24/7 operations team as a Senior Night Shift IT Support Specialist at NexusTech Solutions. We're revolutionizing enterprise infrastructure for Fortune 500 clients, and we need exceptional talent to maintain our 99.99% uptime SLAs during critical overnight hours. This high-impact role combines technical mastery with premium compensation in Philadelphia's thriving tech corridor.
Why This Role Stands Out:
- Industry-leading salary with 15% night shift differential
- Tuition reimbursement for AWS/Azure certifications
- Clear career path to infrastructure management
- Modern downtown office with 24/7 amenities
Responsibilities
- Monitor and resolve critical system alerts across hybrid cloud environments
- Provide Tier 3 support for complex network outages during overnight hours
- Execute infrastructure deployments and patch management windows
- Document incident reports with precision for cross-team handovers
- Collaborate with global teams during emergency escalations
- Maintain compliance with SOC 2 and ISO 27001 standards
- Optimize monitoring tools to reduce false positives
Qualifications
- 5+ years in enterprise IT support with night shift experience
- Expert-level certification in AWS/Azure or CompTIA Security+
- Advanced troubleshooting skills in Windows Server/Linux environments
- Proficiency in ServiceNow/Jira ticket management systems
- Strong understanding of network protocols (TCP/IP, DNS, VPN)
- Ability to work autonomously during critical incidents
- Excellent written communication for incident reporting
- Must be available for rotating weekend coverage