Job Description
Join TechNexus Solutions' elite night shift support team and unlock premium compensation in St. Louis! We're seeking a dedicated Senior Support Specialist to deliver exceptional technical assistance during critical overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that values work-life balance. This role offers accelerated career growth opportunities and the chance to become a key player in our 24/7 operations.
Responsibilities
- Provide advanced technical support for enterprise systems during overnight shifts (10 PM - 6 AM)
- Resolve complex infrastructure and application issues with minimal supervision
- Collaborate with global teams to maintain 99.9% system uptime
- Document incidents and contribute to knowledge base refinement
- Mentor junior support staff during shift transitions
- Implement proactive monitoring protocols to prevent outages
- Coordinate emergency response protocols during critical incidents
Qualifications
- 5+ years in enterprise IT support or related technical role
- Experience with cloud platforms (AWS/Azure/GCP) and virtualization
- CompTIA Network+ or equivalent certification required
- Strong troubleshooting skills across Windows/Linux environments
- Ability to work independently in high-pressure overnight scenarios
- Excellent written communication for incident documentation
- Shift flexibility and reliability for consistent overnight coverage