Job Description
Join TechSolutions Pro's elite night shift team and transform your career with premium compensation in the vibrant coastal city of Corpus Christi. We're seeking dedicated professionals to deliver world-class technical support during critical overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment designed for high achievers. This is your opportunity to excel while the city sleeps.
Responsibilities
- Provide 24/7 technical support for enterprise systems via phone, chat, and remote access
- Monitor network infrastructure and proactively resolve critical incidents
- Collaborate with global teams to maintain seamless operations during off-peak hours
- Document technical procedures and create detailed incident reports
- Implement security protocols and maintain compliance standards
- Train junior support staff on best practices and troubleshooting techniques
Qualifications
- 3+ years of experience in technical support or IT operations
- Proven ability to work independently in night shift environments
- Strong knowledge of cloud platforms (AWS/Azure) and networking
- Certifications in CompTIA Network+ or equivalent preferred
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to manage high-pressure situations calmly