Job Description
Join Nashville's premier tech firm as a Senior Night Shift Support Specialist! We're seeking elite professionals to provide critical infrastructure support during overnight hours. Enjoy premium compensation, comprehensive benefits, and a collaborative remote-friendly environment. This high-impact role offers stability in Nashville's thriving tech scene with competitive pay and career advancement opportunities.
Responsibilities
- Manage 24/7 infrastructure monitoring and incident response for enterprise systems
- Provide remote technical support for cloud platforms, servers, and network devices
- Execute scheduled maintenance windows and system updates during off-peak hours
- Collaborate with global teams to resolve complex technical escalations
- Document procedures and create knowledge base articles for operational efficiency
- Contribute to continuous improvement of support protocols and automation
Qualifications
- 5+ years in enterprise IT support or systems administration
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong experience with network troubleshooting and security protocols
- CCNA or CompTIA Security+ certification required
- Exceptional problem-solving skills with ability to work autonomously
- Previous night shift experience in technical support roles