Deskripsi Pekerjaan
Join Our Elite Night Operations Team
Are you a problem solver who thrives in the quiet hours? Apex Tech Solutions is seeking a dedicated Technical Support Specialist to join our remote team, serving clients across the Philadelphia metropolitan area. This is a unique opportunity to work the night shift (10:00 PM – 6:00 AM EST) from the comfort of your home in Philadelphia.
As a key member of our support team, you will ensure business continuity and provide elite customer service during off-peak hours. We offer a competitive salary, comprehensive benefits, and a flexible remote work environment that eliminates the daily commute.
Why You Will Love This Role:
- Zero Commute: Work from anywhere within Philadelphia, PA.
- Competitive Pay: Earn between $60,000 and $75,000 annually.
- Stable Schedule: Consistent night shift hours with no weekend rotation.
Tanggung Jawab
- Provide advanced technical troubleshooting and customer support via phone, chat, and email during the night shift.
- Diagnose and resolve hardware, software, and network connectivity issues for enterprise clients.
- Maintain a high first-contact resolution rate and adhere to Service Level Agreements (SLAs).
- Document all support interactions, resolutions, and technical notes in the ticketing system.
- Collaborate with the day-shift team to escalate critical issues and ensure seamless handovers.
- Participate in nightly system monitoring and maintenance procedures.
- Conduct remote training sessions for clients on product usage and security protocols.
Kualifikasi
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- Minimum of 3 years of experience in technical support or help desk environments.
- Proven experience working successfully in a remote or night shift setting.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Proficiency with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Zendesk, Jira).
- Excellent written and verbal communication skills with a focus on empathy and clarity.
- Ability to work independently with minimal supervision during night hours.