Job Description
Join NexusConnect Solutions as a Senior Remote Customer Success Manager and lead our mission to transform client relationships into long-term partnerships. This fully remote position offers immediate start for exceptional professionals passionate about driving customer retention and growth. Enjoy the flexibility of 100% work-from-home while making an impact in Oakland's thriving tech ecosystem.
We provide comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. Our collaborative culture values innovation and work-life balance, with flexible hours to accommodate your lifestyle.
Responsibilities
- Develop and execute strategic customer success plans for high-value enterprise accounts
- Proactively identify upsell opportunities to drive revenue growth
- Lead quarterly business reviews with executive stakeholders
- Collaborate with product teams to communicate client feedback and feature requests
- Maintain 95%+ customer satisfaction through proactive relationship management
- Implement and optimize customer health scoring systems
- Mentor junior team members on best practices
Qualifications
- 5+ years in B2B customer success or account management
- Proven track record of exceeding retention targets (NPS > 45)
- Experience with CRM platforms (Salesforce, HubSpot) and analytics tools
- Strong strategic thinking and executive communication skills
- Ability to thrive in fully remote work environments
- Relevant certifications (CSM, CSMC) preferred
- Bachelor's degree in Business or related field