Job Description
Are you a driven professional looking for a flexible work-life balance? Apex Tech Solutions is seeking a highly skilled Senior Remote Customer Support Specialist to join our dynamic team in Jacksonville, FL. In this pivotal role, you will be responsible for delivering exceptional support during our critical weekend hours, ensuring our clients receive the premium service they deserve. This is a fully remote position designed for individuals who thrive in a self-directed environment.
Responsibilities
- Deliver high-quality technical and customer support via phone, chat, and email during weekend shifts.
- Diagnose and resolve complex technical issues while strictly adhering to Service Level Agreements (SLAs).
- Collaborate with engineering and product teams to escalate and document recurring bugs or feature requests.
- Maintain accurate and up-to-date customer records within our CRM platforms.
- Provide training and mentorship to new team members on weekend operational procedures.
Qualifications
- Minimum of 3 years of experience in customer support, help desk, or technical assistance.
- Demonstrated ability to work independently and effectively in a remote setting.
- Must be available to work weekends (Saturday & Sunday) from 9:00 AM to 6:00 PM EST.
- Strong proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Exceptional written and verbal communication skills with a focus on empathy and problem-solving.