Job Description
Join TechFlow Solutions Inc. and revolutionize your career with our 100% remote Senior IT Support Specialist position based in Fresno, CA. We empower top-tier professionals to deliver exceptional service from anywhere in the United States. As a key member of our dynamic team, you'll provide cutting-edge technical support to enterprise clients while enjoying unmatched flexibility and competitive compensation.
Our culture values autonomy, innovation, and work-life balance. You'll collaborate with industry experts using state-of-the-art tools to solve complex challenges. This isn't just a job—it's your gateway to professional growth without geographical limitations.
Responsibilities
- Deliver remote technical support for enterprise hardware/software systems via phone, chat, and ticketing platforms
- Diagnose and resolve complex network, security, and infrastructure issues with minimal supervision
- Document troubleshooting processes and create knowledge base articles for team-wide adoption
- Collaborate with cross-functional teams to implement system improvements and preventive measures
- Maintain compliance with industry standards (ISO 27001, SOC 2) and security protocols
- Provide mentorship to junior support staff and conduct periodic training sessions
- Analyze performance metrics to identify optimization opportunities for client systems
Qualifications
- 5+ years of experience in remote IT support with enterprise-level systems
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven ability to troubleshoot complex network issues using diagnostic tools
- Exceptional written/verbal communication skills for technical documentation
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)
- Ability to work independently across multiple time zones with minimal supervision
- Bachelor's degree in Computer Science or related field preferred