Job Description
Join TechFlow Solutions Inc., a leader in digital transformation, as a Senior Remote IT Support Specialist. We're seeking a dedicated professional to deliver exceptional technical support to our distributed team across the Southeast. Enjoy the flexibility of full-time remote work with core hours (9 AM - 3 PM EST) while making a significant impact. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment.
Why Work With Us?
- 100% remote work with flexible scheduling
- Health, dental, and vision insurance
- Professional development stipend
- 4-week paid time off + holidays
- Modern tech stipend for home office setup
Responsibilities
- Provide Tier 2-3 technical support for 150+ remote employees via phone, chat, and ticketing systems
- Manage and troubleshoot complex cloud infrastructure (AWS, Azure, Office 365)
- Deploy and maintain endpoint security solutions across distributed workstations
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware/software procurement and licensing
- Lead IT projects including onboarding/offboarding workflows
- Monitor system health and proactively address vulnerabilities
Qualifications
- 5+ years of enterprise IT support experience
- Expertise in Windows/macOS troubleshooting and Active Directory
- CompTIA Security+ or equivalent certification required
- Strong experience with remote work tools (Zoom, Slack, Jira)
- CCNA or Network+ certification preferred
- Proven ability to communicate technical concepts to non-technical users
- Experience with ITSM platforms (ServiceNow, Zendesk)
- Self-motivated with excellent time management skills