Job Description
Join our award-winning remote team as a Senior IT Support Specialist and revolutionize how businesses operate from the comfort of your home! TechNova Solutions is urgently hiring tech-savvy professionals to deliver exceptional remote IT support to Fortune 500 clients across the US. This 100% work-from-home role offers competitive compensation, comprehensive benefits, and unlimited growth potential in the booming tech sector. If you're passionate about solving complex technical challenges and thrive in autonomous environments, this is your opportunity to excel!
Responsibilities
- Provide Tier 3 technical support via phone, chat, and remote desktop for enterprise clients
- Diagnose and resolve hardware/software issues including cloud infrastructure and cybersecurity protocols
- Document all incidents, solutions, and preventive measures using ticketing systems (ServiceNow/Jira)
- Collaborate with cross-functional teams to implement scalable IT solutions
- Conduct remote system audits and optimize network performance for 500+ users
- Develop training materials for end-users on cybersecurity best practices
- Lead disaster recovery planning and incident response protocols
Qualifications
- 5+ years of experience in remote IT support with enterprise-level systems
- Expertise in AWS/Azure cloud infrastructure and Microsoft 365 administration
- CompTIA Security+ and CCNA certifications (or equivalent experience)
- Proven ability to troubleshoot complex network issues using diagnostic tools
- Strong written/verbal communication skills with ability to train non-technical users
- Experience with remote desktop tools (TeamViewer, AnyDesk) and VPN configurations
- Bachelor's degree in Computer Science or related field