Job Description
Join TechSolutions Inc. as a Senior Remote IT Support Specialist and become a vital part of our dynamic team. We're seeking a tech-savvy professional to provide exceptional remote support to clients across California while enjoying the flexibility of full-time remote work. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive environment. If you're passionate about solving complex technical challenges and delivering outstanding customer service, we want to hear from you.
Responsibilities
- Provide Tier 2-3 technical support via remote tools for enterprise clients
- Diagnose and resolve hardware, software, and network issues
- Document cases meticulously in CRM and ticketing systems
- Collaborate with cross-functional teams on complex problem resolution
- Develop and maintain IT documentation and knowledge base articles
- Conduct virtual training sessions for end-users
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in remote IT support or help desk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with remote access tools (TeamViewer, AnyDesk, etc.)
- Strong knowledge of Windows OS, macOS, and cloud platforms
- Excellent troubleshooting and diagnostic skills
- Exceptional written and verbal communication abilities
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)