Job Description
Join TechFlow Solutions as a Senior Remote IT Support Specialist and experience the future of work! We provide top-tier equipment including laptops, dual monitors, and peripherals to ensure your success. This full-time remote position offers competitive compensation, comprehensive benefits, and the flexibility to excel from anywhere in the Miami area. As a key member of our dynamic team, you'll deliver exceptional technical support to clients while advancing your career in a forward-thinking environment.
Responsibilities
- Provide comprehensive remote technical support for hardware, software, and network issues
- Manage and troubleshoot company-provided equipment (laptops, peripherals, VPN)
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with cross-functional teams to resolve complex technical challenges
- Implement security protocols and ensure compliance with company policies
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 5+ years of experience in IT support or helpdesk roles
- Proficiency with Windows/macOS, cloud platforms (AWS/Azure), and networking
- CompTIA Network+ or Security+ certification required
- Experience with remote work tools (Slack, Jira, TeamViewer)
- Strong problem-solving skills and customer service orientation
- Bachelor's degree in IT or related field preferred
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills