Job Description
Join TechSolve Solutions as a Senior Remote IT Support Specialist and revolutionize how we deliver seamless tech experiences to clients across Illinois. We're hiring immediately and providing all necessary equipment—including high-performance laptops, dual monitors, and ergonomic peripherals—to ensure your success. This fully remote position offers the flexibility to work from anywhere in Illinois while collaborating with our innovative team. Enjoy competitive benefits, professional development opportunities, and a culture that values work-life balance. Apply today and become part of a company that invests in its people's growth and well-being.
Responsibilities
- Provide Tier 3 technical support for enterprise clients via remote channels (phone, chat, ticketing systems)
- Diagnose and resolve complex hardware/software issues including network connectivity, cloud services, and security protocols
- Document troubleshooting procedures and knowledge base articles for team scalability
- Collaborate with cross-functional teams to implement system upgrades and security patches
- Maintain compliance with IL state IT regulations and company data protection standards
- Train junior staff on advanced troubleshooting methodologies
- Monitor system performance and proactively address potential issues
Qualifications
- 5+ years of enterprise-level IT support experience with remote work proficiency
- CompTIA Security+ or equivalent certification required
- Expertise in Windows 10/11, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware issues and network troubleshooting
- Excellent written communication for documenting procedures and client interactions
- Ability to work independently with minimal supervision in a remote environment
- Valid Illinois driver's license for occasional on-site equipment pickup
- Experience with ITSM tools like ServiceNow or Jira