Job Description
Join TechFlow Solutions as a Senior Remote IT Support Specialist and revolutionize how we deliver seamless tech experiences to our clients across Virginia and Florida. We provide top-of-the-line equipment including dual monitors, ergonomic chairs, and high-performance laptops to ensure your home office matches our corporate standards. Enjoy the flexibility of remote work while collaborating with innovative teams in a supportive environment. What We Offer: Comprehensive health benefits, $5,000 annual tech stipend, 401(k) matching, and unlimited PTO. Our Culture: We champion work-life integration through asynchronous collaboration and quarterly team retreats.
Responsibilities
- Manage and resolve complex technical issues for enterprise clients using remote monitoring tools
- Deploy and configure company-provided hardware/software across distributed teams
- Develop automation scripts to streamline IT workflows (Python/PowerShell)
- Conduct security audits and implement zero-trust architecture protocols
- Mentor junior support staff through virtual knowledge-sharing sessions
- Document SOPs in our knowledge base using Confluence
Qualifications
- 5+ years in enterprise IT support with remote/hybrid experience
- Expertise in Windows Server 2019+ and Active Directory management
- CompTIA Security+ and AWS Certified Cloud Practitioner preferred
- Proficiency in Jira, ServiceNow, and remote desktop solutions
- Strong analytical skills with experience in root cause analysis
- Excellent written communication for technical documentation
- Ability to work independently across time zones