Job Description
Join our award-winning team as a Senior Remote IT Support Specialist and enjoy the flexibility of 100% remote work from anywhere in the United States. We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a dynamic work environment.
What We Offer:
- 100% remote work with flexible hours
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Paid time off and holidays
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote access
- Manage and maintain IT infrastructure including cloud services and security protocols
- Provide Tier 3 support for network, hardware, and software systems
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with cross-functional teams to implement IT solutions
- Monitor system performance and proactively address potential issues
- Train end-users on new technologies and best practices
Qualifications
- 5+ years of experience in IT support/system administration
- CompTIA Security+ and/or AWS Certified Cloud Practitioner certification
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for networking, VPN, and endpoint security
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service abilities
- Ability to work independently with minimal supervision
- CCNA or equivalent network certification preferred