Job Description
Are you a technical expert seeking a premium remote work environment? Apex Tech Solutions is looking for a dedicated Senior Remote IT Support Specialist to join our elite team based in Austin, TX.
We believe that top-tier talent deserves top-tier tools. As part of our commitment to your success, we provide a complete Equipment Package for your home office. You will receive a high-performance laptop, dual monitors, ergonomic accessories, and all necessary software licenses—ensuring you have everything needed to excel from anywhere.
Why Join Us?
- Full Remote Freedom: Work from the comfort of your Austin home.
- Premium Equipment: We cover the cost of all hardware and software.
- Competitive Compensation: Salary commensurate with experience.
- Professional Growth: Access to continuous learning and development.
Ready to leverage your expertise with the best tools in the industry? Apply today.
Responsibilities
- Provide advanced troubleshooting and technical support for hardware, software, and network issues.
- Manage remote access, VPN configurations, and security protocols.
- Configure, deploy, and maintain company-issued equipment.
- Document technical issues and resolutions in our knowledge base.
- Collaborate with cross-functional teams to optimize remote workflows.
- Ensure data security and compliance with company policies.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 5+ years of experience in IT support, Help Desk, or Systems Administration.
- Strong proficiency in Windows and macOS operating systems.
- Experience with remote support tools and virtualization software.
- Excellent written and verbal communication skills.
- Ability to work independently in a fully remote environment.