Job Description
Are you a tech-savvy problem solver looking for the perfect work-life balance?
We are seeking a highly skilled Senior Remote Night Shift IT Support Engineer based in San Antonio, Texas. Join our elite team and take ownership of critical infrastructure support during our high-impact evening hours. Enjoy the flexibility of a fully remote role while contributing to a culture that prioritizes innovation and employee well-being.
Why Join Us?
- Flexible Hours: Enjoy the freedom of working from home with a dedicated night shift schedule.
- Competitive Compensation: Earn between $25.00 and $45.00 per hour based on experience.
- Modern Tech Stack: Work with cutting-edge tools and cloud technologies.
Responsibilities
- Provide advanced technical troubleshooting and support for employees across the United States during the night shift.
- Monitor and manage server infrastructure, ensuring 99.9% uptime and system integrity.
- Log, track, and resolve complex IT tickets using our Service Management platform (e.g., Jira, Zendesk).
- Collaborate with the day-shift engineering team to escalate critical issues and implement long-term solutions.
- Conduct system patches, updates, and security audits to protect company assets.
- Assist in the onboarding process for new remote hires, configuring hardware and software remotely.
Qualifications
- Minimum of 3-5 years of experience in IT support or systems administration.
- Strong knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Must be available to work a consistent night shift schedule (e.g., 10:00 PM - 6:00 AM).
- CompTIA Security+ or equivalent certification is highly preferred.
- Proven ability to work independently in a remote environment with minimal supervision.