Job Description
We are looking for a dedicated Senior Remote Night Shift Support Engineer to join our dynamic team. If you are based in the San Antonio, TX or Florida area and seeking a 100% Work From Home opportunity, this is your chance to advance your career with Apex Digital Solutions. We provide the tools and support you need to thrive in a remote environment while ensuring our systems run smoothly around the clock.
Why Join Us?
- 100% Remote & Flexible: Work entirely from home with no commute required.
- Night Shift Benefits: Enjoy a quieter work environment and competitive shift differential.
- Professional Growth: Access to continuous learning and development resources.
Responsibilities
- Monitor and maintain critical IT infrastructure and server systems during off-peak hours to ensure 99.9% uptime.
- Provide Tier 2 technical support and troubleshooting for internal users and clients via remote desktop and ticketing systems.
- Document technical issues, resolutions, and system changes in the ticketing database accurately.
- Collaborate closely with day-shift engineering teams to facilitate seamless issue handovers and knowledge transfer.
- Ensure compliance with all security protocols and data privacy regulations while working remotely.
Qualifications
- Proven experience (3+ years) in a technical support or systems engineering role.
- Must be legally authorized to work in the United States (US Citizen or Green Card holder).
- Reliable high-speed internet connection and a dedicated workspace in the San Antonio, TX or Florida region.
- Strong communication skills with the ability to explain complex technical concepts clearly.
- Ability to work independently and manage time effectively during the night shift.