Job Description
Are you a detail-oriented problem solver looking for a role that offers total flexibility? Apex Tech Solutions is seeking a dedicated Remote Night Shift Support Specialist to join our growing team based in Houston, TX.
As a leader in remote customer support, we understand the importance of 24/7 operations. We are looking for a reliable individual who thrives in a quiet environment and can manage complex technical issues with ease. Enjoy the comfort of your own home while contributing to our national network.
Why Join Us?
- 100% Remote Work Environment
- Night Shift Premium Pay
- Flexible Schedule
- Modern Equipment Provided
Responsibilities
- Provide technical support and troubleshooting for enterprise clients during the night shift.
- Monitor system performance and respond to critical alerts immediately.
- Manage and resolve incoming support tickets within SLA guidelines.
- Document technical issues and resolutions in our internal knowledge base.
- Collaborate with day-shift teams to ensure seamless workflow transitions.
- Conduct routine system checks and security audits.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 2 years of experience in IT support or customer service.
- Strong understanding of networking, hardware, and software troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently and maintain high productivity during off-hours.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).