Job Description
Join TechFlow Solutions as a Senior Remote Support Engineer and revolutionize how we deliver exceptional technical support from the comfort of your home! We're urgently hiring passionate tech professionals in Austin, TX to join our 100% remote team. Enjoy competitive compensation, flexible scheduling, and cutting-edge tools while making a real impact.
As a key member of our Customer Success team, you'll troubleshoot complex IT infrastructure issues, optimize remote workflows, and champion innovative solutions that delight clients nationwide. This is your opportunity to advance your career without geographical limitations while contributing to Austin's thriving tech scene.
Responsibilities
- Diagnose and resolve escalated technical issues across cloud platforms and enterprise systems
- Develop and maintain automation scripts for remote troubleshooting workflows
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Create comprehensive technical documentation and knowledge base articles
- Mentor junior engineers through virtual training sessions and peer reviews
- Lead incident management processes during critical outages
- Conduct quarterly system health assessments and optimization reports
Qualifications
- 5+ years of experience in remote IT support with enterprise-level systems
- Expertise in AWS/Azure cloud infrastructure and DevOps practices
- Strong proficiency in scripting languages (Python, PowerShell, Bash)
- CCNP or equivalent network certification required
- Proven track record of reducing ticket resolution time by 30%+
- Excellent written and verbal communication skills
- Experience with Jira, ServiceNow, or similar ticketing platforms
- Ability to work independently across multiple time zones