Job Description
Join Nexus Solutions as a Senior Remote Support Specialist and start your new career immediately! We're seeking tech-savvy professionals to deliver exceptional virtual support from the comfort of your Charlotte home. Enjoy competitive benefits, flexible scheduling, and a dynamic remote-first culture. No relocation required – launch your career today!
Responsibilities
- Provide remote technical support via phone, chat, and video for enterprise clients
- Diagnose and resolve complex hardware/software issues using remote access tools
- Create and maintain detailed documentation for troubleshooting procedures
- Collaborate with cross-functional teams to escalate critical incidents
- Train clients on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work independently with minimal supervision
- Valid North Carolina work authorization