Job Description
Join TechFlow Solutions as a Remote Support Specialist and revolutionize how we deliver exceptional client experiences from anywhere in Kansas City! We provide all necessary equipment – including cutting-edge laptops, dual monitors, and ergonomic accessories – to ensure your home office setup matches our high standards. As a key member of our distributed team, you'll troubleshoot complex IT infrastructure, implement security protocols, and drive digital transformation initiatives while enjoying flexible scheduling and comprehensive benefits.
Responsibilities
- Diagnose and resolve hardware/software issues across diverse client environments
- Deploy and manage cloud-based solutions including AWS and Azure services
- Develop automation scripts to streamline support workflows
- Conduct security audits and implement vulnerability patches
- Create technical documentation and training materials for end-users
- Collaborate with cross-functional teams on system integrations
Qualifications
- 5+ years in IT support with cloud infrastructure expertise
- CompTIA Security+ or equivalent certification required
- Proficiency in Python, PowerShell, and Terraform
- Experience with Jira, ServiceNow, or similar ticketing systems
- Strong problem-solving abilities in remote work environments
- Excellent written communication skills for technical documentation
- Ability to work independently with minimal supervision